Refund policy

Returns & Refunds
Every item in our store is printed just for you when you order it. Because of that, we don’t accept returns or exchanges for change of mind, wrong size, or color preference. Please check the size chart and product details before ordering.

Damaged, Defective, or Wrong Items
If your item arrives damaged, misprinted, defective, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund. Just email us at theclawmarkstore@gmail.com within 30 days of delivery and include:

• Your order number
• A clear photo of the problem (and of the shipping label, if the package was damaged)

You don’t need to send the item back unless we ask you to.

Lost Packages
If tracking shows no movement for an extended time, or your order hasn’t arrived within the delivery window in our Shipping Policy, contact us and we’ll work with the carrier to find it or send a replacement.

If tracking shows your package was delivered but you can’t find it, please check with neighbors and your local post office first, then contact us within 14 days of the delivery date.

Incorrect Addresses
Please double-check your shipping address at checkout. We can’t replace orders shipped to an incorrect or incomplete address entered at checkout. If a package is returned to us as undeliverable, we’ll contact you about reshipping, which may involve an additional shipping charge.

Order Changes and Cancellations
Orders go into production quickly. If you need to change or cancel an order, email us as soon as possible. We can usually help if the order hasn’t started printing yet.

Refunds
Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank or card company to process it.

Questions?
Email us at theclawmarkstore@gmail.com. We’re happy to help.